Frequently Asked Questions

Yes. Every Impossibly GlutenFree cookie is made with GlutenFree ingredients and recipes developed specifically for the GlutenFree community. We’re meticulous about our ingredients, preparation, and production protocols because we know how much trust goes into every bite.

We have many customers with celiac disease who enjoy our cookies, but we believe you should have the information you need to make the right decision for yourself.

Our cookies are produced in a shared commercial kitchen. We schedule our production when other businesses are not operating and follow careful cleaning and cross-contact protocols. However, because the facility itself is not exclusively GlutenFree, we cannot guarantee the absence of airborne or environmental cross-contact.

Our recipes do not contain nuts. However, our cookies are produced in a shared commercial kitchen where other businesses may use common allergens, including nuts.

Our standard cookies are made with real butter and contain dairy. However, we may be able to accommodate special requests for dairy-free cookies. Contact us to find out what options may be available.

Complete ingredient and allergen information is available on each product page. If you have a specific dietary or allergen question, contact us before ordering. We’re happy to help you understand what’s in our cookies and how they’re made.

Same ridiculously good cookies. You choose who does the baking.

Fresh Baked cookies arrive baked, individually wrapped, and ready to devour. Not ready to eat them all? Pop them in the freezer and save the rest for whenever the next cookie craving hits.

Bake at Home frozen cookie dough lets you stock your freezer and bake warm, bakery-style cookies whenever you want them.

For Fresh Baked, absolutely. Build your box with any combination of flavors you’d like. Start with 6 cookies, add up to 15, and mix the flavors however you want.

Our Bake at Home frozen dough is sold in 4-cookie tubes, with one flavor per tube. Keeping each tube single-flavor prevents flavor crossover and makes sure every cookie tastes exactly the way it should.

Big. Each cookie starts with approximately 2.5 ounces of dough and typically bakes to about 4 inches across. These are substantial, bakery-style cookies built to satisfy a serious cookie craving.

For the freshest cookies, we recommend choosing 2-day shipping at checkout.

Not planning to devour them all right away? Freeze them. Freezing is a great way to extend the life of your cookies. When you’re ready for one, simply let it come to room temperature before eating.

Can’t wait that long? We get it. Remove the cookie from its packaging and microwave it for 30–60 seconds, depending on the strength of your microwave, for a warm, gooey cookie that’s almost as good as straight out of the oven.

No thawing required—our Bake at Home dough goes straight from the freezer to the oven.

1. Fully preheat your oven to 350°F.
2. Place the frozen cookie dough on a baking sheet, spacing each cookie at least 3 inches apart so they have room to spread.
3. Bake for 10 minutes.
4. Rotate the baking sheet and bake for another 7–8 minutes, until the center is set.
5. Let them cool just enough to avoid burning your mouth. Then devour.

Choose Subscribe & Save when you build your box and you’ll save 10% on each recurring order. Pick the delivery frequency that works for you and Shopify will automatically process future orders on that schedule.

Yes. Subscribe & Save requires a minimum of 2 paid orders. Your first subscription order counts as order one, and your next successfully processed recurring order counts as order two.

Skipped or paused orders do not count toward the 2-paid-order minimum.

After your second paid order has processed, you may cancel before your next renewal. Cancellation applies to future renewals only and does not cancel or refund an order that has already been processed.

You can manage your subscription through your Shopify customer account. If you need help, contact us and we’ll point you in the right direction.

After your 2-paid-order minimum is complete, you can use your Shopify customer account to pause or skip upcoming subscription orders. Skipped or paused orders do not count toward the minimum commitment.

Yes. Our Fresh Baked cookies ship nationwide.

We ship baked-cookie orders Monday through Wednesday for maximum freshness and to help avoid cookies sitting in a carrier warehouse over the weekend.

For the freshest possible cookie experience, we recommend choosing 2-day shipping at checkout.

Our Bake at Home frozen dough is available locally in Chicagoland. We offer local delivery to designated Chicagoland ZIP codes.

Because our frozen dough needs to stay frozen, we don’t currently ship it nationwide.

Yes. We offer local delivery to designated Chicagoland ZIP codes. Local delivery is free on orders of $80 or more; orders below $80 can choose local delivery for a $10 fee. Available options will appear at checkout based on your location.

We’re popping up at cafés, restaurants, and venues across Chicagoland.

Real butter. Premium ingredients. No fillers. No artificial preservatives.

We make our cookies the way we think cookies should be made—with ingredients chosen for one reason: to make a ridiculously good cookie. GlutenFree doesn’t mean you should have to compromise on taste, texture, or indulgence.

Because “good for GlutenFree” was never the goal.

We set out to make an incredible cookie that just happens to be GlutenFree—rich, indulgent, bakery-style cookies with the taste and texture you thought you had to give up.

Absolutely. We offer cookies for corporate gifting, client gifts, employee appreciation, events, celebrations, and other occasions when six cookies simply aren’t going to cut it.

Yes. We work with cafés, restaurants, hospitality partners, entertainment venues and other businesses throughout Chicagoland.